1. Introduction
Tropical Tour Tour Guide and Car Rental (Mauritius) LTD, operating as Tropical Tour, is committed to protecting the privacy and personal data of its clients and website visitors. This Privacy Policy explains how we collect, use, store, and protect personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for clients within the European Union.
Business Registration Number: C24206913
Services Offered: Car Rental, Airport Transfers, Guided Tours and Excursions
2. Information We Collect
We collect only the information necessary to provide our services efficiently and securely. This may include:
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Full name
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Email address
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Telephone number
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Booking details (service type, dates, preferences)
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Pickup and drop-off locations
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Communication records related to enquiries or bookings
We do not intentionally collect sensitive personal data such as health, biometric, or financial card details through our website.
3. How We Collect Information
Personal data is collected when you:
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Contact us via email, phone, or contact forms
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Make a booking or service enquiry
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Communicate with us regarding tours, transfers, or rentals
All information is provided voluntarily by the client.
4. Purpose of Data Collection
Your personal data is used strictly for legitimate business purposes, including:
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Processing bookings and reservations
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Providing car rental, airport transfer, and tour services
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Communicating booking confirmations, updates, or changes
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Responding to enquiries and customer support requests
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Improving service quality and customer experience
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Fulfilling legal or regulatory obligations
We do not sell, rent, or trade your personal data.
5. Legal Basis for Processing (GDPR Compliance)
For clients located in the European Union, we process personal data under the following lawful bases:
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Consent – when you contact us or submit booking details
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Contractual necessity – to deliver booked services
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Legal obligation – where required by law
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Legitimate interest – to operate and improve our services responsibly
6. Data Sharing and Disclosure
We may share limited personal information only when necessary with:
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Drivers, guides, or service partners involved in delivering booked services
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Authorities or regulators where legally required
All third parties are required to respect confidentiality and data protection obligations.
7. Data Storage and Security
We implement appropriate technical and organisational measures to protect personal data against:
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Unauthorised access
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Loss or misuse
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Disclosure or alteration
Data is stored securely and retained only for as long as necessary to fulfil service and legal requirements.
8. Data Retention
We retain personal data only for the period necessary to:
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Complete the requested services
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Maintain business and accounting records
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Comply with legal and regulatory obligations
Once no longer required, data is securely deleted or anonymised.
9. Your Rights Under GDPR
If you are an EU resident, you have the right to:
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Access your personal data
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Request correction of inaccurate information
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Request deletion of your data (“right to be forgotten”)
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Restrict or object to processing
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Request data portability
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Withdraw consent at any time
Requests can be made by contacting us directly using the details below.
10. Cookies and Website Usage
Our website may use basic cookies to improve functionality and user experience. Cookies do not collect personal or sensitive information. You may disable cookies through your browser settings if preferred.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites and encourage users to review their privacy policies separately.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect legal, operational, or service changes. Updates will be published on this page with immediate effect.
13. Contact Information
For questions, concerns, or data protection requests, please contact:
Tropical Tour Tour Guide and Car Rental (Mauritius) LTD
Operating as: Tropical Tour
Email: info@tropicaltourmauritius.com
Phone: +230 5259 7576
